Shipping and Returns Policy

Shipping Information:

Thank you for choosing Imagine Jewellery! We strive to provide a seamless and enjoyable shopping experience. Please find our shipping details below:

1. Processing Time: Orders are typically processed within 1-2 business days after payment is received.

2. Shipping Methods: We offer standard and expedited shipping options. The shipping cost and estimated delivery time will be calculated at checkout.

3. Shipping Destinations: We currently ship to

   • Áustria
   • Bélgica
   • Bulgária
   • Croácia
   • Chipre
   • Chéquia
   • Dinamarca
   • Estónia
   • Finlândia
   • França
   • Alemanha
   • Grécia
   • Hungria
   • Irlanda
   • Itália
   • Letónia
   • Lituânia
   • Luxemburgo
   • Malta
   • Países Baixos
   • Polónia
   • Portugal
   • Roménia
   • Eslováquia
   • Eslovénia
   • Espanha
   • Suécia

   If your location is not listed, please contact us, and we will do our best to accommodate your request.

4. Order Tracking: Once your order is shipped, you will receive a confirmation email with tracking information, allowing you to monitor the progress of your delivery.

Returns and Exchanges:

At Imagine Jewellery, we want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, we offer a straightforward returns and exchanges policy:

1. Return Period: You may return items within 3 days of receiving your order.

2. Eligibility: To be eligible for a return or exchange, items must be unused, in the same condition as received, and in their original packaging.

3. Return Process: To initiate a return or exchange, please contact our customer service team at info@imaginejewellery.com. Provide your order number and reason for return, and we will guide you through the process.

4. Refunds and Credits: Refunds will be issued to the original payment method, and exchanges will be processed upon receipt and inspection of the returned items.

5. Return Shipping: Customers are responsible for return shipping costs unless the return is due to a mistake on our part.

Damaged or Defective Items:

If your order arrives damaged or with defects, please contact us immediately. We will arrange for a replacement or provide further instructions for resolution.

For any additional questions or concerns regarding shipping and returns, feel free to reach out to our customer service team at [insert contact information].

Thank you for choosing Imagine Jewellery!